FREQUENTLY ASKED QUESTIONS
Please scroll through the lists below for some answers to our most frequently asked questions
PETS
What do I need to do when my pet dies?
When your pet passes away their body will need to be frozen (not refrigerated) as quickly as possible after death (ideally within an hour) to delay decomposition. To freeze your pet please place them directly in a good quality plastic bag, no clothing, bedding or blankets in with the pet as these items can delay the pets body from freezing, seal the bag, place the entire bag in the deepest part of the freezer and ensure your name and contact details are taped to the outside of the bag. Vet clinics typically have a chest freezer they can keep your pet in as well. Your pet can remain safely frozen in a chest freezer for around 6 months. If your pet is being euthanised at the vets please ask them when possible to avoid shaving your pet as we cannot replace missing hair, and prior to placing your pets body in the freezer can they please remove any tape &/or glue on your pets fur/skin.
Where are you based/can I deliver or post my pet to you?
Our studio is based in Kandanga Creek, QLD, if you live in the area you are welcome to drop your pet off to us Mon-Fri 8am to 4pm, if you live outside of this area you can contact the team at Chill.com.au (1300 WE CHILL) to transport your pet from your home or vet clinic to our studio, they must remain frozen during transport.
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Skins
If you are in the field or have had a farm kill, there are a few steps required prior to bringing us your skin depending on how quickly you can get the skin to us to ensure it remains in great shape.
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